Contact us
How to reach the operator of Maatron, and what for.
Last revised:
Write to us
One address, and it genuinely receives: info@maatron.dev.
It covers questions about the service, commercial enquiries, defect reports, and requests to exercise your rights over your data. Publishing several channels, some of which would bounce, would be worth less than publishing a single one that works.
We aim to reply within two business days: that is a service objective, not a guarantee — Terms of Service is not a service level agreement.
Preparing your request
Include the organization, the analysis link or identifier, the action attempted and the message shown. The version displayed at the bottom of the page helps us identify the build. Do not send passwords, session tokens or backups by email.
To evaluate the service with your plant or integration team, describe your fleet, current procedure and the task you want to review. Follow-up and clarifications use the same email conversation.
Preparing your request
Include the organization, the analysis link or identifier, the action attempted and the message shown. The version displayed at the bottom of the page helps us identify the build. Do not send passwords, session tokens or backups by email.
To evaluate the service with your plant or integration team, describe your fleet, current procedure and the task you want to review. Follow-up and clarifications use the same email conversation.
No form, and that is deliberate
This page collects nothing. A contact form would record personal data — name, address, message content — which requires a legal basis, a retention period and an entry in the register of processing activities. Until the service has those, writing directly is more honest than an input field suggesting an organised process behind it.
Your message therefore stays in your mailbox and in ours, without passing through any third party beyond those already listed in Data Processing Agreement.
Exercising your rights over your data
Access, rectification, portability, erasure, withdrawal of consent: the procedure and the deadlines are set out in Privacy policy. Requests reach the same address.
Please name the organization concerned: the service is multi-tenant, and a request that does not name it cannot be handled unambiguously.
Billing and subscription
Billing, renewal and refund terms are set out in Billing and refunds.
Payment method, invoices and cancellation are handled from the customer portal reachable in your organization's subscription screen — we have no access to your card details.
Postal address
[À COMPLÉTER — raison sociale]
[À COMPLÉTER — adresse]
The operator's full identification is set out in Legal notice.